Domino's Pizza - East Grinstead

Reviews about Domino's Pizza - East Grinstead

• 2 / 5

  By Michaela Jackson
  Never had a problem before until now. I ordered a personal pizza a side and a big pot of dip with cookies to finish. When I got my food the side was very hot whilst the pizza was barely warm. The dip was not the dip I ordered and the cookies were a tad burnt. Was not impressed. To qualify for delivery you have to order over a certain amount hence why I ordered the side and dessert and for it to come the way it did I'm not happy
  September 04, 2016
• 1 / 5

  By Jamie Surridge
  I never leave reviews. Ever. But to be honest the service received last night by Dominoes East Grinstead was totally unacceptable.
  Long story short, last night was the first takeout pizza I've had in a long time.
  We ordered our pizza, £27 worth, at 8:20pm. On a Friday night, I expect to wait a good hour or so for pizza, as it's a busy night, no issue at all. By an hour and a half we were starting to get a bit hungry so I decided to call, to check if it was out for delivery or if there was some sort of delay.
  I kid you not, I rang 39 times. No answer. Busy. Or would be answered and disconnected straight away. Eventually after almost 2 hours I was answered. Spoke to a polite dude who said they had been very busy but the pizza was due anytime. And if it wasn't we would get a refund.
  No problems I thought. Busy night. Short staffed. Fair play!
  10 minutes...15 minutes...and the endless phone calls start again! By now, I'm fuming...."hangry" if you will!
  Our pizza eventually arrived.....stone cold. And I mean cold. Called again, asked for replacement food, and a refund.
  Well it's now 13.5 hours
  On...and I'm still waiting for the replacement food. The refund, I'm told will be there in a few days.
  I've always worked in customer service.
  I understand queues, agrieved customers, etc.
  But there was no communication, no apology, nothing.
  I won't be ordering from there again. It isn't cheap, and I expect a hot takeaway!
  Always enjoyed a pepperoni passion. What a shame
  August 26, 2016